[Virtual event] Improving customer experiences through content
Customer complaints are piling up. Customers are frustrated. Even the White House has taken notice with its “Time is Money” initiative, “a government wide effort to crack down on corporations wasting customers’ time and money.”
Content decisions often play a key role in customer experiences going wrong or right. Join Lisa D. Dance for an insightful, hands-on workshop where you will help identify and resolve content problems based on a real-life story from her book Today Is the Perfect Day to Improve Customer Experiences!
About Lisa D. Dance
Lisa is a UX research consultant and the founder of ServiceEase, where she helps businesses and non-profit organizations create online and offline experiences that don’t frustrate or harm people. Lisa’s background includes working with enterprises like Indeed and Genworth, where the website won 17 national and international awards and ranked high on customer satisfaction. Lisa contributes articles to CMSWire and conducts the UX Census (RVA) Survey, an annual survey of the UX Community in the Richmond, VA area. In her free time, she enjoys reading, colored pencil drawing, and enjoying a good laugh.
Time: 12:00 pm - 1:00 pm
Register through Eventbrite.